At Indus Eagle Trading LLC, we are committed to providing fast, friendly, and reliable customer support. Your satisfaction is our priority, and our team is here to help with any questions, concerns, or issues related to your shopping experience.

1. How to Reach Us

You can contact our support team through the following channels:

📞 Phone Support

314-624-2523
Monday–Saturday
9:00 AM – 6:00 PM (CST)

📧 Email Support

[Insert Your Support Email]

📬 Mailing Address

Indus Eagle Trading LLC
1649 Baronet Dr, Apt A
Ballwin, MO 63021

2. Response Times

We aim to respond within:

  • 24 hours for email inquiries
  • Immediate assistance during business hours by phone
  • 1–2 business days for complex questions or order investigations

3. Support We Provide

Our customer support team can assist you with:

  • Order status & tracking
  • Payment or billing questions
  • Product information
  • Returns, exchanges, and refunds
  • Account and login issues
  • Shipping and delivery questions
  • Report damaged, missing, or incorrect items
  • General store inquiries

If your issue requires further investigation, we will keep you updated throughout the process.

4. Order Assistance

If you need help with an existing order, please have the following ready:

  • Order number
  • Full name
  • Email or phone number used at checkout

This helps us assist you faster.

5. After-Sales Support

We continue to support you even after your purchase:

  • Troubleshooting product issues
  • Replacement requests
  • Warranty or defect concerns (if applicable)
  • Product care instructions

Your satisfaction doesn’t end at checkout.

6. Customer Feedback

We value your feedback!
If you’d like to share your experience or suggestions, please contact us anytime.

Your comments help us improve our products and services.

7. Commitment to Quality

We are dedicated to:

  • Accurate and timely communication
  • Fair problem resolution
  • Respectful and helpful service
  • Transparent store policies

Our goal is to give you the best shopping experience possible.